Terms of use
Version of 2026-08-24-4
Short, because the service is small: we introduce visitors to service providers and community organisers. What follows is who is responsible for what.
What we do and what we do not do
We publish service and community listings and pass on protected contact details. We are not a party to any service, membership, event or other arrangement made after an introduction; we hold no money, schedule nothing and guarantee no outcome. The people involved decide whether to proceed and on what terms or price.
Your account
You must be at least 18 to create an account. Give accurate information, keep access to your email or other sign-in method secure, and tell us promptly if you believe somebody else has used your account. You are responsible for activity carried out through your account until you notify us or end the affected sessions.
What the badge means
Professional verification badges apply only to service listings, not community listings. A “verified” badge means a person on our side looked at a document — an identity paper, a professional licence or an insurance certificate — and matched it against a register where one exists. It says the document was seen; it is not an endorsement or a guarantee of future work.
A service-listing badge can be taken away. When that happens the reason is recorded and the owner is told.
Listings and moderation
New and edited listings, requests, reviews, replies and photos are published immediately and enter our post-moderation queue. A moderator can mark them as reviewed or hide content that breaches these terms; publication does not mean SARAFAN has endorsed it.
We may hide content that misrepresents a person, business or community, offers things we will not carry, or contains somebody else’s contact details. The author is told the public reason and can rework it; saving a correction publishes it again and creates a new review item.
You can take your own listing off the catalogue at any time and put it back without a moderator’s permission.
Contact details and quotas
Every release of somebody’s contact details counts against a daily quota. This is not a paywall — the service is free at the moment. It is what keeps the contact base from being copied wholesale, which would end the catalogue for everyone in it. Automated collection, resale of contact details and bulk messaging are grounds for closing an account without warning.
Reviews
You can review a listing only if you actually requested its protected contacts here, and only a day later, so you have time to form a view of the service or community interaction. The listing owner may reply once, publicly, after moderation. We do not remove a review for being unflattering; we remove it for being untrue, abusive or about a different listing.
Illegal and harmful content
Do not post or send content that is unlawful, fraudulent, threatening, hateful, sexually exploitative, abusive, invasive of privacy, or that infringes another person’s intellectual-property rights. Do not use SARAFAN to facilitate an illegal service or transaction.
Use the report control where one is available, or write to the legal contact shown on this page. We may investigate, preserve evidence, restrict an account, and refuse, hide or remove content where that is necessary to enforce these terms or comply with law. If you believe we made the wrong decision, send the item, the decision and your reasons to the same address for review.
Changes to these terms
The version shown at the top is the version you accept when an account is created or at the first login after these terms change. We will give existing users reasonable notice before a material change takes effect. A change needed urgently for security or law may take effect sooner, with notice as soon as reasonably possible.
Leaving
Delete your account from the cabinet. Sessions end immediately, data is erased after 30 days. A listing that somebody already asked contacts for stays as a depersonalised row: it holds nothing about you, but the introduction has to remember it happened.
Liability and law
We provide the service as it is. We are not liable for the quality, safety or legality of services, meetings, events, memberships or other arrangements made through an introduction, nor for what the people involved say to each other. Nothing here limits liability that cannot be limited by law, and nothing here removes rights you have as a consumer.
These terms are governed by the law of England and Wales. If you are in Canada, this does not take away the statutory protections you have there.